Shipping and Returns

We ship in the United Kingdom. We provide Standard Post Royal mail and Evri. Standard Shipping takes 3-5 business days however, it does depend on the distance/ country. Wig shipping takes 7-14 business days to arrive. Please allow one to two BUSINESS days (weekends and holidays not included) to process the order before it is shipped. During holiday periods, please allow additional processing and delivery time. 

Free shipping will automatically apply to purchases over £199 UK only. Please also note that the shipping rates for items we sell are weight-based as well as distance based (zip code to zip code). 


Holidays / Closures

We will not be shipping during all major public holidays such as New Years Day, Easter, Thanksgiving and Christmas. Any orders made on a major public holiday will not be shipped until the next business day.


Upcoming Holiday - 5th - 10th Feb



Once a package leaves our warehouse and has been accepted by the shipping carrier, that carrier has now assumed responsibility for the package. 

We are not responsible for lost packages. Tracking numbers will be provided through email. For further help in this occasion please email  


Return and Refund Policy 

We are unable to offer refunds, returns, or exchanges for all the products. We don’t allow refunds and returns for Wigs. All sales are final. We reserves the right to refuse any returns at any time. 


Item must be returned within 7 days after delivered. If agreed for Refund 

Item must be unworn and unwashed.

Wigs must have tags attached.

No returns for lashes.


Damaged and Lost

Unfortunately we cannot control the way that carriers handle packages. As a result damages may occur. We cannot be responsible for packages once in the possession of the carriers. If your package is stolen/lost or damaged by the carrier, we cannot replace the items. All lost packages are the responsibility of the carrier. Please contact the nearest carrier to resolve any shipment issues. If you are able to provide a carrier claim number and detailed information we may be able to further assist in this matter. Otherwise, we only have the capacity to track your package.